Kiss Me Deadly

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Postage and Shipping

Do I pay for postage and packaging?

If you spend more than £100, delivery is free. If you spend less than £100, our standard delivery charges are:

United Kingdom (including Channel Islands) – £4.00
EU (including Republic of Ireland) – £10.00
Rest of the world) – £14.00

We sometimes run special offers on our postage charges - if we do, we will clearly advertise the offer on the front page of our website, and at the checkout.

How do you send orders?

We send all orders using Royal Mail, the UK's national postal service.

For orders within the United Kingdom, we use a Recorded Delivery service. This means that you can track your package on the Royal Mail website. If it's too big to fit through your postbox, it may be left with a neighbour or returned to your local sorting office where it will be held for 7-21 days before being sent back to us.

For orders outside the UK, we use International Signed For delivery. This service can deliver to almost anywhere, but does not always provide tracking information. The following countries currently provide tracking information for deliveries: Austria, Belgium, Canada, Denmark, Ireland, Finland, France, Germany, Hong Kong, Hungary, Japan, Luxembourg, Netherlands, New Zealand, Poland, Singapore, Slovakia, Sweden and Switzerland.

How long will my order take to arrive?

Royal Mail aims to deliver items within 1-3 working days in the UK, 3–5 working days in Europe, 7–14 working days in the USA and Canada, and 6–12 working days elsewhere.

Please note that we cannot guarantee how long a package will take to arrive; the postal services in the UK and abroad may be affected by circumstances beyond anybody's control.

Help! I gave you the wrong address for my package!

We don't check delivery addresses individually, so please contact us as soon as possible. If your order is still in our warehouse, we'll do our best to change your address for you. If your order has left our warehouse, it's literally out of our hands - we can't get it back. Packages sent to incorrect addresses do eventually return to us, though, so we can usually sort it out. We'll do our best to find a solution that works for you.

How do you package parcels?

We use plain packaging with no branding or logos, and we give a discreet returns address on the outside of the package:

Kiss Me Deadly
C/O Radius Logistics Services Ltd,
Unit D, 3 Portview Road,
Avonmouth,
Bristol,
BS11 9LQ
UK

If we are sending your order to a country that is not a member of the European Union (EU), we are legally obliged to fill in a customs declaration for the goods. However, we use HS tariff codes - 8 digit identifying numbers - to describe the items that we send you. Customs officials will know what's inside the package, but nobody else will!

Can I pay extra to have my order delivered quicker?

Not at the moment. We're working on making this a service that we offer automatically at the checkout, but it's not currently available.

I've placed my order, but I haven't received it. Where is it?

First, please check the status of your order. If you have created an account with us, you can do this by logging in here. If you have not created an account, you may need to contact us for this information.

If your order status is showing as "pre-order", we are waiting for one or more of the items you have purchased to arrive in our warehouse. If your order status is showing as "in progress", our warehouse staff are working on your order. This may be because they are currently packing it, or this may be because they have contacted you for extra information. Please check your emails, including your "spam" or "junk" folders, if you think that this may be the case.

If your order status is showing as "completed", it has left our warehouse, and should be on its way to you. At the time we ship your order, we will email you a tracking number which you will be able to use to track the package on the Royal Mail website. If you have shipped the package outside of the UK, you may also be able to track the package with your national postal service.

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