Buying from Kiss Me Deadly
If you have a question that this page doesn’t answer, please contact us.
Can I shop over the phone?
Yes, give us a call and we’ll be happy to place your order. Please bear in mind that you're calling our warehouse, and during busy periods our staff may not be available. Please have your credit card details, billing and delivery addresses handy so that we can process your order as quickly as possible.
How do I use your online shop?
When you're in our online shop, you can see our products listed by category. Click on an individual item to select the size, colour and number that you'd like, then click the "buy" button to add it to your basket. You can amend or delete the contents of your basket at any time by clicking on the link in the top right hand corner of your screen. Once you're happy with your order, go to your basket, follow the instructions and your order will be with you just as fast as the post works.
Can I see my order?
If you login you'll be able to see your order status. There should also be a link straight to the page in your order confirmation email.
If there seems to be a problem, contact us.
Can I add to my order after I have placed it?
No, but if you place another order and contact us straight away, we may be able to combine the two orders into one package for you. If we are able to do this, we will make sure that you are only charged once for postage.
Can I amend my order after I have placed it?
You'll need to contact us as soon as possible. If you'd like to exchange items in your order for items of equal or lesser value before it ships (for instance, if you've accidentally bought the wrong size garment and want to change it to the correct size), we can arrange that as long as the items that you want are in stock. If you'd like to exchange your order for items of a higher value, you will need to place a second order for the new items and cancel the old order. This is because we don't store your card details, so we have no way of charging you the extra costs.
Can I cancel an order?
If you contact us rapidly after placing the order we may be able to cancel the order before it is shipped. If it has shipped, you can always return any unopened items within 14 days for a full refund. We may cancel your order if the items turn out not to be in stock or there is some sort of problem associated with it.
Can I return items?
Please see our returns policy.
Can I get help and suggestions with products?
Please see our sizing page for general advice. We also give detailed descriptions and larger pictures of each product in the shop. If you are struggling to find the answer to your question, contact us.
Can I order if I don’t live in the UK?
Yes, but there are two things to bear in mind. Firstly, our prices are in British Pounds Sterling (GBP) and include VAT (sales tax), if applicable. Your bank will determine how much you pay in your own currency based on their exchange rates. We remove the VAT if you live outside the European Union, but you may be required to pay additional customs and import duties due when the items arrive in your country.
How can I pay for my order?
We accept Visa, UK Maestro (Switch), MasterCard, Visa Electron and Solo cards. “Infonaut” will appear on your statement as the company that takes the payment. Your payment is taken when your order is made.
We can also accept Paypal under certain circumstances, but it is not available through our online shop. Please contact us if you need to pay by Paypal. You will need to provide a valid email address in order for us to make a payment request.
Is your site secure?
We use a secure connection with encrypted details for payment information. You can see the change from http:// to https:// and a padlock symbol in the browser.
We store as few details as are necessary to help us make your ordering smooth and easy and help us develop new products. We do not hold any details of your payment cards.
We will not share your details with third parties except as necessary for processing credit-card payments, or when required to do so by law.
Our site uses a “cookie” as the most secure method available for keeping track of whether you’ve logged in, and what’s in your basket. The cookie does not contain any personal or identifiable information, and cannot be viewed or used to track you by other websites.
What do I do if I have a problem?
Just let us know through email, phone or letter. We do our best to answer within two working days of being told there’s a problem.